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About the On-Line Permit Center
The on-line permit center allows homeowners and licensed contractors to apply for and receive building permits over the internet. You can also track the status of your permit application and request inspections.

Why am I required to get an account before using the system?
All users of the system must obtain an account with a user name and password which will allow the system to store your applications and other important pieces of information.

Can I use the system to do research on permit applications in my city or other cities?
Yes, the system has a reports function which will allow you to look up information about permit applications and approvals in all participating cities. Because the system is new, the amount of data available at this time may be limited.

How secure is my information?
Usernames, passwords, and all financial information related to payments are encrypted using secure servers and Advanced Encryption Standards (AES). ViewPermit uses SSL certificate (HTTPS) and Rijndael Symmetric Encryption algorithms and no credit card or financial information of any kind is ever retained by the software.

The contents of applications and permits, as well as correspondence related to permits are, however, generally considered public information under the Freedom of Information Act and may be provided to other citizens upon their request. Some information related to permitting activity will be available over the internet through the reports function of this system.

When is a permit required?
A permit must be obtained before beginning construction, alteration or repairs, other than ordinary repairs. (Ordinary repairs are nonstructural repairs and do not include addition to, alteration of, or replacement or relocation of water supply, sewer, drainage, drain leader, gas, soil, waste, vent or similar piping, electrical wiring, or mechanical or other work for which a permit is required by the building official). Work requiring permits includes swimming pools over 24 inches in depth, decks, window replacements, installation of a wood or pellet stove, and installation of a pre-fabricated shed on your property.

What are the fees associated with getting a permit?
Each jurisdiction has a slightly different fee schedule, in most cases based on the value of the work being done. The fee will be automatically calculated by the system.

Does it cost extra to apply on-line?
If you pay on-line through the system, the payment partner (PayPal) does charge a fee of up to 3%, which under many cities' statutes must be passed on directly to the permit applicant. The fee is calculated automatically and you will have the opportunity to review it before approving your payment.

If you wish to avoid this payment you may mail in your application or pay in person, however, users should consider the cost of stamps or the time and fuel required.

Who may apply for a permit?
A permit may be applied for by a homeowner or the homeowner’s authorized representative. An authorized representative must have authorization in writing to apply for a permit on the homeowner’s behalf.

Who can do the work?
A homeowner can do his or her own work, if he or she occupies the home and does not rent out any part of it. The homeowner is still required to get a permit. Contractors will also have the ability to log into the system and apply for permits by setting a username and password just as a city resident would do.

How long will it take for me to get a permit?
Express Permits, which do not require plan review, will be issued instantly unless there are conditions that require review by an official (such as a property in a historic district). Examples of Express Permits may include roofing, window replacement, electrical upgrades, and water heater installation. Most other permits are required by law to be approved or denied within 30 days but the specific time for your permit t o be issued will depend on a variety of factors. The new on-line permit system is part of a regional effort to make the approval process as quick and transparent as possible in the hopes that the permit application process time-frame be reduced drastically.

Why should I get a permit?
There are many important reasons to obtain the required building permit(s) and to obtain the required inspections for your construction project.

Helps protect property value - Your home or business is an investment. If your construction project does not comply with the codes adopted by your community, the value of your investment could be reduced.

Saves Money - Property insurers may not cover work or damages caused by work done without permits and inspections.

Makes Selling Property Easier - When property is sold through a multiple listing association, the owner is required to disclose any improvements or repairs made and if permits and inspections were obtained. Many financial institutions will not finance a purchase without proof of a final inspection. If you decide to sell a home or building that has had modifications without a permit, you may be required to tear down the addition, leave it unoccupied or do costly repairs.

Improves safety – The permit review and inspections process is designed to ensure that all construction is safe, to reduce potential hazards of unsafe construction to provide for public health, safety and welfare. By following code guidelines, your completed project will meet minimum standards of safety and will be less likely to cause injury to you, your family, and your friends or future owners. Mandatory inspections complement the contractor’s experience and act as a system of checks and balances resulting in a safer project.

It’s the Law - Work without a permit may be subject to removal or other costly remedies.

How do I submit plans or other documents as part of my permit application?
The system allows you to attach documents, photos, and plans before you submit them. If you prefer, you can drop off your plans at 25 Meade Street Worcester, MA 01610. If you do so, make sure you reference the permit tracking number that you are given at the time of application.

Is my electronic signature equivalent to a real signature?
The law. An “electronic signature” is defined in Massachusetts General Laws Chapter 110G, § 2 as “an electronic sound, symbol, or process attached to or logically associated with a record and executed or adopted by a person with the intent to sign the record.” Pursuant to c.110G, § 9, an “electronic signature is attributable to a person if it was the act of the person. The act of the person may be shown in any manner, including a showing of the efficacy of any security procedure applied to determine the person to which the electronic record or electronic signature was attributable.”

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Registering for an Account
Registration is quick and easy. Use your email address as your username and create a unique password. This info will be required every time you login to the ViewPermit On-line Center, so be sure to keep this info safe for future use. Registration is required for accessing any permits, inspections, or licenses.

Activating your Account
Once you have registered for your account you must first activate the account through an automated e-mail sent to you by ViewPermit. A link will be provided that will allow for account activation.

Selecting a User Type
Once a specific city is selected the user will then be asked to select the user type. If you registered as a homeowner then you will simply select 'For Homeowners', otherwise you will select 'For Contractors'.

Managing a Permit
Most agencies require a licensed professional or designated representative to pull permits. In this case you will need a valid license number for the jurisdiction in which you wish to apply for a permit (i.e. Contractor, architect, engineer...). The license number will be verified with the one present in the database for verification.

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Usage Fees
As a service to our customers, we offer the option to “Pay Now” or “Pay Later”. With the “Pay Now” option, there is a fee of 2.2% calculated on the total permit cost plus $.0.30 for each transaction processed through PayPal. This fee is not collected by the City of Worcester and is paid by the customer directly to PayPal. You may avoid this fee by opting to “Pay Later” and make your payment either by Mail to the Department of Inspectional Services 25 Meade Street, Worcester, MA 01610 (Please remember to note the tracking number in the memo portion of your check) or by stopping by our offices at the same address. In arriving at your decision to Pay Now or Pay Later, please keep in mind the time, postage and/ or gas savings that maybe involved by selecting Pay Now. A permit cannot be processed until payment in full is received.

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Available on Demand
Viewpermit On-line Center is available for your convenience 24 hours a day, 7 days a week. Manage and check permits on your own time.

Be Prepared with your Project Details and Information
Make sure that you have all the required information on hand to complete your online application(s). Including and not limited to: project address, project info, and all required license numbers.

System Requirements
All you need is a computer with a safe reliable connection to the internet and an internet browser (i.e. Firefox or Internet Explorer). Be sure to allow pop-ups from our website, pop-up blockers could prevent you from acquiring full functionality of the software. You need a valid email address to login and access the numerous tools provided by the ViewPermit on-Line Center. Lastly, you will need a printer to print out your finished permit.

Printing
As soon as your permit is approved, it is instantly available for printing, allowing you to begin work more quickly. Once your permit is complete, schedule inspections and receive validation of the inspection time once an inspector has confirmed.

Search by Permit Number
Enter the Permit Identification Number (PIN) that you have acquired from your agency. As you start typing, a list will appear under the box presenting all permits starting with the exact same text you have typed in. This feature is implemented to facilitate your search by making the process easier, faster, and more clear.

Search by Address
Step 1: Begin typing your street name, once you have typed at least 3 characters a filtered list will appear with a list of street names to choose from. Choose your street name.

Step 2: Following the selection of a street, the house number dropdown will populate with house numbers specific to your street selection. Select a house number.

Upon completion of the 2 steps above you will be able to use the "What would you like to do?" Options. Proceed by choosing to Apply For a New Permit, Check an Application Status, Find Existing Permits, or Schedule an Inspection after your permit has been approved.


** A Drop-Down box provides a list of all records present in the database for the category it represents. This list could change depending on other categories you have selected.

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City of Worcester Privacy Policy
Your privacy on the Internet is of the utmost importance to us. This privacy statement discloses what information we gather, how we use it and how we correct or change it.

Information Gathered and its Use by the City of Worcester
The City of Worcester is committed to safeguarding your information. We use the information provided by you to process your permit application and provide accurate service for your account. ViewPermit requires minimal information from you in order to process your permit applications. When you submit a permit application, you are required to provide us with your full name, mailing address, e-mail address and license numbers (Contractor/Architect/Engineer). This information is enables The City of Worcester to process your application and keep you up to date with its status. ViewPermit only your personal information to service your account, to improve out services to you, and to provide you with the most suitable products requested by you. ViewPermit protects your account information, your unique username and password is used to access your account information. Your password should not be shared with anyone other than other authorized parties.

When permit application and account information is received upon your submittal, the client data is protected against unauthorized access. The City of Worcester does not sell, trade or rent your personal information to others. We may choose to do so with reliable third parties, you are able to instruct us to do otherwise by sending us an e-mail with clear instructions of what you want.

By using ViewPermit's web site, you consent to the collection and use of by The City of Worcester. If we decide to change our policy, we will post those changes on this page so you are always aware of how your disclosed information is used after its been received.

The City of Worcester web contains links to other web sites. We cannot be responsible for the privacy policies and terms of those sites.

We value any questions or comments you may have. Please send them by e-mail to: support@viewpoint-gis.com or by phone at: (617)577-9000 x-108.

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Terms of Use and Conditions
Service Agreement

PLEASE READ: BY DOWNLOADING, USING OUR SOFTWARE, OR PURCHASING SERVICES RELATED TO THE SOFTWARE, YOU ACCEPT THE TERMS AND CONDITIONS STATED BELOW IN A LEGALLY BINDING MANNER.

The City of Worcester is glad to serve you under the terms and condition presented in this service agreement. Please carefully read the entire contents of this Agreement before using The City of Worcester's web site or services. Your use of The City of Worcester's services or products will encompass your consent and agreement to be bound by all terms and conditions of this Agreement, including but not limited to our Privacy Policy. If you have a problem or do not agree with the terms and conditions of this Service Agreement, please do not use The City of Worcester's web site or services.

LIMITATION OF LIABILITY
Except to the extent prohibited by local law, in no event will The City of Worcester, or its employees or officers be liable for direct, special, incidental, consequential or other damages, arising out of the use, inability to use, or the results of use of the software, whether based in warranty, contract, tort or other legal theory, and whether or not advised of the possibility of such damages. Your use of the software is entirely at your own risk. Should the software prove defective, you assume the entire cost of all service, repair, or correction.

DISCLAIMER OF WARRANTIES
To the extent allowed by local law, this software is provided to you "as is" without warranties or conditions of any kind, whether oral or written, express or implied. The City of Worcester, specifically disclaims any implied warranties or conditions of merchantability, satisfactory quality, non-infringement and fitness for a particular purpose.  

GENERAL DISCLAIMER
The City of Worcester neither assumes nor accepts any liability for any loss, damage, theft, misuse, malfunction, etc. of your hardware or data or anything else that you may own regardless of the cause or reason for any such misfortune. The City of Worcester, it’s officers, and employees will not be liable for lost profits, loss of business or other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party . These policies, terms, and conditions may be subject to change without notice.

This Agreement constitutes the entire agreement between The City of Worcester and you pertaining to the subject matter hereof. The City of Worcester's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement were determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein.

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